Customer Service Representative
50 South 45th Ave. Phoenix, Arizona 85043
Fast paced role combines excellence in customer service and customer relationship management with efficiency, accuracy, and problem solving in sales order management.
Responsible for purchase order and sales process for commercial clients. Initial order entry, order revisions and coordination of order fulfillment and related customer service.
Lead resolution of service issues and coordinate with internal operating departments and customer.
Data entry into CRM system. Extensive telephone interface with customer and internal operations representatives. Must be accurate in data entry. Must have excellent communication skills in working with multiple internal and external customers and in working toward customer satisfaction and problem resolution.
- process customer purchase orders
- enter orders online
- extensive telephone interface with customer
- issue price quotes
- resolve order fulfillment issues
- maintain customer records
- build customer relationship
Temporary to Hire